Shipping & Returns

 

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Only one card may be applied per order.

Shipping Domestic

All orders are shipped USPS First-Class from New Orleans, Louisiana. 

Shipping International

We currently offer FedEx options for international orders. Oh Hi Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.

When can I expect my order to ship?

All orders will ship from New Orleans, Louisiana within 1-3 business days from when the order is placed. From there, it will take about 2-7 business days for orders to be delivered within the US.

Do you charge sales tax? 

Federal law requires us to charge sales tax in the state of Louisiana.

Returns

Damaged, unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned.

If I mail a return, when will I be refunded?

Once we receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.

How can I find out the status of my order?

Please email our customer care team at hi@oh-hi.co and they will be happy to let you know the status of your order should you have any questions or concerns.